Admin and Clerical Evidence Brief February 2024

Produced by the Knowledge Management team Evidence Briefs offer an overview of the
published reports, research, and evidence on a workforce-related topic.
Key publications – the big picture
Case Studies
The Star for workforce redesign
Statistics and data
National Data Programme
Published Peer Reviewed Research
Administrators, Clerks, Receptionists, Telephonists
Directors and other Senior Management
Communications, Human Resources, and Finance
Knowledge and Library Services
Volunteers
Competency Frameworks